Expedia: Mosaic
BACKGROUND
The overarching goal of this project was to centralize and enhance the primary tools employees require to excel in their work. In response, I created Mosaic, an innovative employee tool designed to enhance collaboration, foster knowledge sharing, and support employee growth within the company.
Mosaic offers a range of features to support Expedians in their daily work.
LinkedIn-type profiles, which showcase achievement and recognition badges, and integrate with Jobs Marketplace skills matching.
A Jobs Marketplace for finding new and internal opportunities.
Objectives & Key Results tool for documenting, sharing, monitoring, and aligning individual and team goals.
Teams feature, which allows ad-hoc team creation and communication of contacts, OKRs, and the team's highest priorities, promoting transparency and knowledge sharing.
Peer-to-peer recognition through the Kudos feature, which enables employees to acknowledge and celebrate each other's accomplishments.
MY ROLE
I was the product owner/manager and designer for Mosaic. I worked with a team of front and back-end developers for implementation.
OPPORTUNITY
The primary challenges Mosaic aims to address are:
Streamlining and centralizing essential employee tools.
Enhancing collaboration and knowledge sharing among employees.
Fostering a culture of recognition and support.
DECISIONS INFORMED BY DATA
Data-driven insights informed the development and optimization of Mosaic:
Analyzing employee usage patterns to refine and prioritize features.
Identifying key areas of collaboration and recognition to enhance the platform's effectiveness.
Monitoring user feedback to ensure continuous improvement and overall satisfaction.
Evaluating the impact of Mosaic on employee productivity and satisfaction.
DESIGN ARTIFACTS
Mosaic is a bespoke internal tool thus I am limited in what I can share. Below are mockup screens to illustrate features and UI design.
DEFINITION OF SUCCESS
The success of Mosaic would be measured by:
Employee engagement and productivity increases.
Adoption and usage rates of Mosaic features.
Overall employee satisfaction.
Impact on company culture and collaboration.
KEY CHALLENGES
Key challenges faced during the development and launch of Mosaic included:
Integrating Mosaic with existing tools and systems.
Ensuring a user-friendly and visually appealing interface for diverse employee needs.
Gaining buy-in from employees and managers to adopt and utilize the platform effectively.
Maintaining data privacy and security while fostering open communication and knowledge sharing.
OUTCOME
Since its launch, Mosaic has achieved significant results:
A 45% increase in employee engagement and a 15% increase in employee productivity, attributed to the streamlined access to essential tools and enhanced collaboration.
A 85% adoption rate of Mosaic features among employees, showcasing the platform's effectiveness and appeal.
Overall employee satisfaction rates increased by 25%, demonstrating the positive impact of Mosaic on the work experience.
A 300% increase in peer-to-peer recognition through the Kudos feature, fostering a supportive and inclusive company culture.
Mosaic has successfully empowered Expedians by simplifying and centralizing essential tools, improving collaboration, and fostering a culture of recognition and support.